1. Overview
At MultifamilyIQ, we strive to provide high-quality coaching services, courses, and digital content. Due to the nature of our services, we have specific refund and return policies outlined below. By purchasing our services, you agree to the terms stated in this policy.
2. Coaching Services
All coaching sessions, including one-on-one coaching, group coaching, and mentorship programs, are non-refundable once the session has been completed.
- Cancellation & Rescheduling:
- Clients may reschedule coaching sessions at least 24 hours in advance at no additional charge.
- Sessions canceled with less than 24 hours’ notice may be forfeited without a refund.
- If we need to reschedule a session, we will offer an alternative time at no extra cost.
- No-Shows:
- If a client does not show up for a scheduled session, they will not be eligible for a refund or rescheduling.
3. Online Courses & Digital Products
Due to the instant access nature of online courses, digital products, templates, and downloadable materials, all sales are final and non-refundable.
- If you experience technical difficulties accessing a course or digital product, please contact [your email/contact form], and we will assist you in resolving the issue.
- If a course includes live coaching, refunds are subject to the coaching session policy above.
4. Subscription Services
If you have subscribed to a monthly or annual membership for premium content, coaching materials, or community access:
- You may cancel your subscription at any time via your account settings.
- No refunds will be issued for partial months or unused services.
- If you are unsatisfied with your subscription, please contact us to discuss possible alternatives or support.
5. Exceptional Cases
We understand that unexpected situations can arise. In exceptional cases, such as medical emergencies or unavoidable circumstances, we may review refund requests on a case-by-case basis.
- To submit a refund request under exceptional circumstances, please email us at [your email/contact form] with detailed information and supporting documents.
- Approval is at our sole discretion, and a partial refund or credit may be offered.
6. Contact Information
For any questions regarding our Refunds and Returns Policy, please contact us at:
📧 Email: contact@multifamilyiq.com
🌐 Website: https://multifamilyiq.com
